We take great pride in providing our customers with high quality meals and high quality service. Please note that perishable items are final sale and cannot be returned once they are produced.
Non-perishable items, however, can be returned within 7 days of delivery so long as they are still sealed in original packaging.
Wrong or Missing Order Item(s)
If we make an error when fulfilling your order, please contact customer service via
[email protected] within 48 hours of receiving your order to initiate a claim. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
We may request for the incorrectly received item to be returned to us, at our cost. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the unreturned product(s).
Product Exchanges
Unfortunately we are unable to exchange perishable food items once they have been produced.
Refunds or Store Credit
Please note that we are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
We are also unable to issue a refund via Interac E-Transfer, Cash, Debit Card or Cheque. If you purchased using Interac E-Transfer, Debit Card, Cash or Cheque, you will receive store credit.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Where applicable, we issue store credit in the form of reward points for the value of the returned product(s) after receipt and inspection of returned merchandise. Reward points generated from a refund can be used as cash on the checkout page and in-store.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: We cannot process return or refund requests without proof of purchase.
